Return Policy
We have a 5-day exchange policy, which means you have 5 days after receiving your items to request for an exchange
Please inspect your order upon reception and contact us immediately if the order is defective, damaged or if you received an incorrect Oder, so that your order may be evaluated and rectified. Client is responsible for all shipping costs.
The hair must be in its original packaging. not used or damaged. We will notify you once we’ve received and inspected your return and let you know if the exchange was approved or not.
No exchange will be granted on items that are on sale or promotion.
Please email us at [email protected] to arrange an exchange or visit our website for more contact options.
Shipping Policy
South African orders are delivered via PAXI (PEP) or Aramex couriers. International Shipping is sent via the South African post office. Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order.
Orders will be dispatched within 48 hours. Orders received on South African Holidays will not be processed until the following business day, if your order is placed over the weekend or after business trading hours (08H00am-17h00pm) it will be processed on the following business day.
Once your order is dispatched, you will receive an SMS/email confirmation containing your tracking number.
You must provide a correct address, including a building name, complex name, company name where applicable, and at the least one contact telephone number.
To guarantee delivery, we recommend your parcel be sent to an address where there will be someone to receive it between 09h00- 16h00.
Rammy Hair will not be held responsible in the event that the customer does not ensure that someone is available to receive her parcel.
General Information
All orders are subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and if it happens that we are unable to fulfil all your items at time of purchase. In this instance, we will contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.